VSWR Complaints Procedure

Victim Services of Waterloo Region is dedicated to the professional and caring delivery of our services.

If at any time you are unsatisfied in our work with you, immediately contact the Executive Director at 519-650-8500 extension 6329. This is a confidential line and all messages are secure. Your call will be returned within a reasonable time frame (barring extenuating circumstances).

The Executive Director will begin an investigation into your complaint and will contact you within 10 working days with a resolution or updates to the investigation. If at that time you would like to pursue the matter further, the Chair of the Board of Directors of Victim Services of Waterloo Region will contact you forthwith.

In the unlikely event there is a possible criminal complaint, contact Waterloo Region Police Services immediately. Except in the event of a criminal complaint, the decision of the Victim Services of Waterloo Region Board of Directors is final.